Bill O.'s Profile

The best pizza in town: great chewy, fresh crust. The dining room is very small.

The beef n ale closed a long time ago.  A new (and much different) restaurant is there in it's place.

It's burger king. You get what you think you'd get here.

Best Sandwiches in town, using Boar's Head deli meat. Turkey, stuffing and cranberry sandwich totally pwns. Order "New York Style" for twice the meat.

Definitely call ahead during lunch hour, the line can be long.

This is definitely the best Chinese place in the area. They have quite a good sushi bar as well.  Very friendly staff, fast takeout. A great bar.

Closed over a year ago, and good thing. It was not very good.

Wendy's closed about a year ago.

This isn't really a review: I'm chief architect at kayak.com, and I just wanted to say thanks to all the yelpers who posted nice comments.

Feel free to send me direct feedback (via yelp is fine) on anything you like or don't like on Kayak, or suggestions/questions/whatever. We want to be the best travel web site in the world, and the only way we can do it is by listening carefully to our users.

Also, while Kayak HQ is in Norwalk, our engineering team (where I work) is near Boston.

We had a company dinner here last week. (which is the best kind of dinner, when I don't pay!) I've eaten here 5 or 6 times, and everything was excellent as usual.

The atmosphere is unusual: the space is a converted bank, and the dining room has a somewhat austere look that is very cool. It is on the loud side, giving more of a party vibe than an intimate one. I like that sort of thing in a restaurant.

The food at Radius is clearly their top priority, but service is amazingly good. The staff manages to be friendly, playful and appropriately respectful at the same time. I'm not sure how they pull it off, but I always get that feeling.  The wine service is top-notch, though the wine prices are unusually high. Check out the wine cellar on the lower level: it's the old bank vault, big metal door and all. Very cool.

Last week, I had the slow-roasted ribeye, which was incredible. Perfectly cooked and spiced.  Unfortunately, it was late so nobody wanted dessert. :-( The pastry chef at Radius is unbelievable, so don't skip dessert!

Meh.

I bought my wife a fancy car here in 2002.  They claim to have this great service.  Service so awesome you will only ever buy cars from them again.

Again, I say, "Meh."

We had a good chance to test how great their service was, because this fancy car had tons of weird problems. Well, tons compared to what I am used to from our usual Japanese cars, which generally speaking have zero problems.

Anyway, the service here isn't *bad*. It's not like the people aren't nice. They actually do fix the things they say they will fix.  But the claim that the service is in any way better, or even *as good* as the service you get at a high-end Acura/Lexus/Infiniti dealer is just laughable.

Here's the service experience at FMW:

1. Call for an appointment. Navigate IVR, finally talk to a person, get tranferred, leave a message for service.

2. Wait one day.

3. Call back again (because no one called you back).

4. Repeat 1-3 until you actually talk to a service rep. Usually this takes only two tries.

5. When you show up for your appointment, you walk into a big room full of desks.  It's not clear where you should go, and no one offers to help you until you stand there looking like a dork for a couple of minutes. (I'm really good at this part).

6. Often somebody asks you what "team" you are on.  "Duh, I don't know, nobody ever told me that." I say.  I think I was on the blue team.  There was a silver team, which  sounds better. I don't know what the teams meant to this day.

7. If you want a loaner car, you actually had to get it from an enterprise care rental agent in the dealer.  If you didn't reserve a fancy car (the same kind that you bought), you end up with a nicotine-coated Ford Focus with a broken mirror.  You have to endure the Enterprise agent upselling you on fuel purchase and insurance.  Thanks, but no.

7a. You have the option of them coming to your house and picking up the car, then dropping it off again.  This is great, but they won't leave you a loaner.  So unless you have extra cars around, or can just stay home during the week, then it's not so useful.

8. Then they fix your car. They do a good job with this, and usually have the parts in stock.

Overall, the people at FMW are nice, but they are deluding themselves if they think they offer service competitive with the current standard.  

At my current dealer, I call, and Jack usually answers the phone.  Sometimes he doesn't answer, but he always calls me back the same day and we set up an appointment.

When I show up for the appointment, Jack gives me the keys to a loaner car. I tell him what I want fixed on my car, and then I drive away.  It takes about 7 minutes total.  That's great service.

We sold our fancy car from FMW and bought a car from Jack's dealership, just because the service was so easy.